There is no upfront cost. We work on a no win, no fee basis, meaning you only pay a percentage of your compensation if your claim is successful.

Yes, but it varies by Council and application type. Generally, claims must be made within six years of the issue. If you’re unsure, submit a claim, and we’ll confirm your eligibility.

You may be owed compensation if:

• Your planning application was delayed beyond the statutory timeframe.
• You were overcharged due to a Council miscalculation.
• The Council mishandled your planning application.

The amount you can claim varies depending on the original planning application fee. While some smaller claims often range between £100–£600, larger claims typically start from around £1,000 and can easily exceed £5,000–£10,000+, depending on the scale and complexity of the development.

Councils rarely issue refunds unless formally requested. Many applicants are unaware they are entitled to compensation, so the money remains unclaimed.

Yes. If your application took longer than the statutory timeframe or was mishandled, you may still be eligible for compensation.

Yes, as long as you were the applicant at the time of the planning application.

It depends on the circumstances. If the Council made an error or caused unnecessary delays, you may still be eligible.

No, we handle everything. If we need any additional information, we’ll contact you.

The timeframe for processing claims varies depending on the Council. While some claims are resolved within a few weeks, others may take several months due to administrative delays. We follow up regularly to ensure progress and keep you updated throughout the process.

Councils have their own internal processing times, and some require additional follow-ups to approve refunds.

Unfortunately, Councils work at their own pace. However, our team follows up regularly to ensure your claim is processed as quickly as possible.

If the Council rejects your claim, we will assess the reasons provided and determine whether further action can be taken. This may include challenging the decision with the Council, engaging legal support, or referring the case to relevant bodies such as the Financial Conduct Authority (FCA) or the Local Government Ombudsman (LGO). We will keep you informed of your options and any next steps.

We’ll notify you as soon as the Council confirms the refund. We’ll also provide details on when and how you’ll receive the payment.

If your planning consultant is due to receive the refund, we will inform them in advance and request that they forward it to either us as, or directly to you. If you have any concerns about this, let us know, and we can assist.

If your planning consultant receives the refund, they are legally obliged to pass it onto you, as the funds belong to you. Failing to do so could be considered misappropriation of funds.

We may need to request your bank details to facilitate the transfer, depending on how the refund is provided by the Council.

In some cases, Councils may offset refunds against outstanding fees.